A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 30,000 /month
Judicious Hr Solutions Private Limited
Mahalaxmi, Mumbai
1 - 6+ years Experience in Receptionist
Full Time
As a Front Desk Associate in a facility with 24•7 operations, this role will play a crucial role in
providing seamless service delivery to all customers and pets along with facilitating customer
appointments and record management. He/she will work in a fast-paced environment, handling
customer queries, front desk administration and billing activities.
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Duties & Responsibilities
• Manage the entire Customer care experience.
• Greet customers with an empathetic and cordial demeanour.
• Record customer and pet data eiciently, along with updating medical records.
• Assist in new Pet registration process.
• Attending phone calls & email queries related to hospital services courteously and promptly.
• Direct calls and visitors to the appropriate sta members within the hospital.
• Schedule patient appointments accurately, ensuring proper documentation and
communication with relevant departments.
• Provide all assistance required by customers with the admissions and check-out process.
• Address pet concerns and complaints professionally and escalate issues to the appropriate
personnel when necessary.
• Maintain a calm and empathetic attitude when dealing with diicult situations.
• Efficient process adherence to billing activities
• Daily collection tally and handover to finance.
• To eectively utilize Hospital Information System, EPABX system and other software
provided.
• Monitor the front desk area and ensure a secure and safe environment for customers, pets,
visitors, and sta.
