Front Desk Receptionist

Job Description – Community Executive

Company: GoSpaze

GoSpaze is a real estate services platform built on professionalism, transparency, and trust. Founded in 2017, GoSpaze began with property marketing services and later expanded into co-working spaces and property management. Today, the company supports the complete real estate journey—from search and discovery to rentals, property management, sales, resale, and co-working solutions. GoSpaze currently operates 9 co-working centres, offering flexible and professional workspace solutions to individuals, startups, and enterprises.

Job Summary

The Community Executive is responsible for the smooth day-to-day functioning of the GoSpaze co-working centre. The role includes facility operations, housekeeping supervision, vendor coordination, inventory control, and handling walk-in clients and member interactions. The executive ensures a clean, safe, and welcoming environment while supporting client enquiries and converting walk-ins into potential leads through coordination with the sales team.

Key Roles & Responsibilities

Centre & Facility Management

• Manage daily operations of the co-working centre to ensure uninterrupted services.

• Ensure the centre is clean, safe, and well-maintained at all times.

• Conduct regular inspections of common areas, workstations, meeting rooms, washrooms, and pantry.

• Coordinate minor maintenance and report major issues to the operations team.

Housekeeping Management

• Supervise housekeeping staff and ensure cleaning schedules are followed.

• Maintain hygiene and cleanliness standards across the centre.

• Monitor washrooms, pantry, and common areas regularly.

Vendor Management

• Coordinate with vendors for housekeeping, security, maintenance, internet, pantry, and other facility services.

• Track vendor performance and ensure timely service delivery.

• Raise service requests and follow up until closure.

Inventory & Stock Management

• Maintain inventory of office supplies, pantry items, housekeeping materials, and consumables.

• Monitor stock levels and initiate purchase requests when required.

• Maintain accurate stock records and support cost control.

Client & Walk-in Management

• Greet and assist walk-in clients visiting the co-working centre.

• Provide basic information about GoSpaze services, pricing, and facilities.

• Coordinate with the Sales team for walk-in leads, site visits, and follow-ups.

• Ensure walk-in client details are captured accurately and shared with the relevant team.

• Handle client and member queries professionally and ensure timely resolution.

Member Support & Coordination

• Act as the first point of contact for existing members regarding facility-related concerns.

• Resolve member complaints related to infrastructure, housekeeping, or services with urgency.

• Ensure a positive client and member experience at all times.

Reporting & Compliance

• Maintain daily operational checklists, walk-in registers, and reports.

• Ensure compliance with safety, security, and facility guidelines.

• Support audits and internal reviews as required.

Skills & Qualifications

• Graduate or Diploma holder from any discipline.

• 1–3 years of experience in co-working, facilities management, hospitality, or customer-facing roles.

• Basic knowledge of MS Excel and Microsoft Office tools.

• Well-groomed individual with good communication and interpersonal skills.

• Proficient in English; knowledge of local languages is an advantage.

• Strong coordination and vendor management skills.

• Customer-focused mindset with problem-solving abilities.

• Ability to multitask and work under pressure.

• Willingness to work flexible shifts and extended hours when required.

• It is a Full Time Receptionist job for candidates with 1 - 2 years of experience.