Front Desk Receptionist

Position Summary

The Front Office Associate is the face of Espire Hospitality, responsible for delivering warm, efficient, and personalized service to all guests. This role handles check-ins, check-outs, guest inquiries, billing, and coordination with other departments to provide a seamless and memorable guest experience in accordance with Espire’s service standards.

Key Responsibilities

Guest Service & Experience

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.

• Provide accurate information about hotel facilities, services, dining options, and local attractions.

• Respond promptly to guest requests, concerns, and special requirements.

• Uphold Espire’s guest experience standards, ensuring every interaction reflects the brand’s values.

Front Desk Operations

• Handle reservations, room assignments, and room key issuance.

• Maintain updated guest profiles and preferences in the PMS.

• Coordinate with Housekeeping to ensure room availability and readiness.

• Manage luggage assistance requests by coordinating with Bell Desk.

Billing & Cash Handling

• Prepare and settle guest bills accurately.

• Process payments, refunds, deposits, and folio adjustments.

• Maintain proper cash control procedures and balance shift floats.

Communication & Coordination

• Relay guest requests and complaints to relevant departments and follow up for timely closure.

• Liaise with F&B, Housekeeping, Engineering, and Security to deliver seamless guest service.

• Maintain a professional, organized, and guest-ready front desk at all times.

Safety, Policies & Standards

• Follow property safety protocols, emergency procedures, and data privacy norms.

• Adhere to Espire Hospitality’s grooming standards, SOPs, and communication etiquette.

• Ensure accuracy in documentation, registration cards, and compliance requirements.

Requirements & Qualifications

• Bachelor’s degree or diploma in hospitality (preferred but not mandatory).

• Previous front office or customer service experience in hotels preferred.

• Strong communication skills (verbal & written).

• Familiarity with PMS software (e.g., Opera, IDS, etc.) is an advantage.

• Pleasant personality, confident presence, and excellent interpersonal skills.

• Ability to multitask and remain calm under pressure.

• Willingness to work shifts, weekends, and holidays.

Core Competencies

• Guest-Centric Approach

• Communication & Interpersonal Skills

• Problem Solving & Decision-Making

• Professional Grooming & Etiquette

• Time Management

• Teamwork & Coordination

• Attention to Detail

• It is a Full Time Receptionist job for candidates with 6 months - 6 years of experience.

More about this Front Desk Receptionist job

1. What is the eligibility criteria to apply for this Front Desk Receptionist job?
   Ans: The candidate should be Diploma and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Goa.
3. How many working days are there for this Front Desk Receptionist job?
   Ans: This Front Desk Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Desk Receptionist job?
   Ans: No, there is no fee applicable for applying this Front Desk Receptionist job and during the employment with the company, i.e., Espire Hospitality Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Desk Receptionist role?
   Ans: There is an immediate opening of 4 Front Desk Receptionist at Espire Hospitality Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Desk Receptionist job?
   Ans: This Front Desk Receptionist job has 07:00 AM - 05:00 PM timing.