Front Desk Receptionist

Front Desk Executive – HOZTEL Jaipur

Location: HOZTEL Jaipur, Rajasthan
Department: Front Office & Guest Relations
Employment Type: Full-time

About HOZTEL

HOZTEL is a new-age backpacker hostel brand built around the spirit of Freedom, Dreams & Love. We bring travellers from across the world together, creating a space where people connect, share stories, experience local culture and make memories.

We are looking for an enthusiastic and responsible Front Desk Executive to join our team at HOZTEL Jaipur.

If you enjoy meeting new people, interacting with travellers from different parts of the world and creating memorable guest experiences, this could be the perfect opportunity for you!

Key Responsibilities

• Guest Relations: Welcome guests with a warm smile, assist with check-ins and check-outs, and ensure a smooth guest experience.

• Reservations & Bookings: Handle reservations, booking enquiries, modifications and cancellations through various online travel platforms and direct channels.

• Communication: Respond to guest enquiries through phone calls, WhatsApp, emails and online booking platforms.

• Guest Assistance: Help guests with travel information, local recommendations, transportation arrangements and sightseeing suggestions.

• Front Desk Operations: Maintain guest records, update booking information, handle payments and manage billing.

• Coordination: Coordinate with housekeeping, kitchen and other departments to ensure smooth daily operations.

• Problem Solving: Handle guest complaints and requests professionally and find practical solutions.

• Community Building: Encourage interaction among travellers and help create the friendly, social and welcoming atmosphere that HOZTEL stands for.

• Daily Reporting: Maintain proper shift handovers, occupancy records, cash records and other front-office reports.

Minimum Eligibility & Requirements

• Minimum educational qualification: 12th Pass.

• Good command of spoken and written English and Hindi.

• Basic working knowledge of MS Word, MS Excel and PowerPoint.

• Good communication and interpersonal skills.

• Presentable, polite, confident and customer-oriented personality.

• Basic computer knowledge and willingness to learn hostel management software and online booking platforms.

• Ability to work in rotational shifts, including weekends and holidays.

• Previous experience in hospitality, travel or customer service will be an advantage.

Experience in a backpacker hostel or travel-related business is a plus, but not mandatory. Freshers with the right attitude and willingness to learn are welcome to apply.

What We Are Looking For

• Someone who genuinely enjoys interacting with people.

• A friendly, approachable and welcoming personality.

• Someone who takes ownership of responsibilities rather than waiting for instructions.

• A problem-solver who can remain calm under pressure.

• Someone who is organised, punctual and attentive to details.

• A team player who believes in creating a positive environment for both guests and colleagues.

• An interest in travel, backpacking and different cultures would be a big plus!

What We Offer

• An opportunity to work in a vibrant, young and international hospitality environment.

• Exposure to travellers and backpackers from across the globe.

• A friendly and supportive working culture.

• Opportunities to learn and grow within the hospitality and travel industry.

• Professional development and career growth opportunities.

• It is a Full Time Receptionist job for candidates with 1 - 2 years of experience.