Front Desk Receptionist

JOB TITLE: FRONT DESK EXECUTIVE

About Dfactory: Dfactory is a professionally managed co-working and flexible office space based in Vasai, Maharashtra. The organization provides scalable workspace solutions for startups, freelancers, and growing enterprises, including fully furnished workstations, private offices, meeting rooms, and essential business infrastructure. Dfactory is committed to delivering a productive, efficient, and collaborative work environment that supports business operations and long-term growth. Job Summary The Front Desk Executive is the first point of contact for visitors and all inquiries. This role is responsible for managing the front desk, handling front desk duties, providing administrative support, and ensuring a professional and welcoming environment for guests, clients, and employees. Key Responsibilities Front Desk & Administrative Duties • Greet visitors, clients, and guests courteously and professionally • Answer, screen, and forward incoming calls • Manage visitor entry and maintain visitor logs • Handle incoming and outgoing mail, couriers, and deliveries Administrative Support • Maintain front desk records, registers, and appointment schedules • Assist with basic clerical tasks such as filing, data entry, data management and Document handling • Coordinate meeting room bookings and ensure rooms are ready • Support HR/Admin teams with routine tasks when required Office Coordination • Maintain cleanliness and organization of the reception area • Monitor office supplies and raise purchase requests when needed • Coordinate with housekeeping, security, and other support staff • Ensure company policies and front office procedures are followed Customer Service • Respond to inquiries in person, over the phone, or via email • Maintain a polite, helpful, and professional attitude at all times • Attend to walk-in, phone, and online enquiries related to coworking space offerings • Provide basic information on workspace options, pricing, amenities, and policies • Conduct initial site tours or coordinate tours with the sales team • Follow up with potential clients through calls, emails, or messages • Assist in closing enquiries as per defined guidelines or escalate to the sales team when required • Maintain enquiry records, follow-up status, and conversion details • Handle basic complaints or redirect them to the concerned department Skills & Qualifications • Bachelor’s degree or equivalent qualification preferred • 0-2 years of experience as a Front Desk Executive or Receptionist (preferred) • Excellent verbal and written communication skills • Pleasant personality with strong interpersonal skills • Basic computer knowledge (MS Office, email, office systems) • Good organizational and multitasking abilities • Professional appearance and demeanor

• It is a Full Time Receptionist job for candidates with 6 months - 2 years of experience.