Front Desk Executive

Key Responsibilities

Front Office Management

• Greet and welcome visitors, clients, and guests in a professional manner.

• Manage the reception area to ensure it is clean, organized, and presentable.

• Handle incoming and outgoing mail, courier services, and deliveries.

• Maintain visitor logs, employee attendance records, and front-office documentation.

• Schedule appointments, manage calendars, and coordinate meeting room bookings.

• Assist with office administration tasks such as filing, data entry, and maintaining office supplies.

Telecalling Responsibilities

• Make outbound calls to prospective or existing customers as per business requirements.

• Handle inbound calls, provide accurate information, and route calls to the appropriate departments.

• Explain products or services and respond to customer inquiries.

• Maintain call logs, customer records, and follow-up details in the CRM or database.

• Conduct follow-up calls for feedback, appointment reminders, or service updates.

• Achieve daily/weekly calling targets and ensure high-quality communication.

Required Skills & Qualifications

• Bachelor’s degree in any discipline (preferred).

• Experience as a Front Office Executive, Receptionist, or Telecaller is an advantage.

• Excellent verbal and written communication skills.

• Proficiency in MS Office (Word, Excel, Outlook).

• Good telephone etiquette and customer-handling abilities.

• Strong organizational and multitasking skills.

Key Attributes

• Friendly, confident, and professional demeanor.

• Ability to communicate clearly over the phone.

• Target-driven mindset for telecalling tasks.

• High level of patience and problem-solving ability.

• Punctual, reliable, and presentable.

Work Environment

• Office-based role

• Direct interaction with customers both in-person and over the phone

• It is a Full Time Receptionist job for candidates with 0 - 1 years of experience.