Receptionist Front Desk Executive

About the Role

We are looking for a confident, energetic, and customer-focused Front Desk Sales Executive to join our gym team. The candidate will be responsible for managing the front desk, welcoming members and visitors, handling customer inquiries, generating leads, conducting gym tours, and converting prospects into gym memberships.

The ideal candidate should have excellent communication skills, a positive attitude, and a strong interest in achieving sales targets.

Key Responsibilities

1. Front Desk Management

• Welcome and greet all members, visitors, and prospective customers professionally.

• Manage the front desk and ensure a positive customer experience.

• Handle incoming calls, walk-ins, and customer inquiries.

• Maintain accurate records of members, leads, enquiries, and follow-ups.

• Coordinate with trainers and gym operations teams for member requirements.

2. Sales & Membership Conversion

• Generate leads through walk-ins, calls, references, and local outreach.

• Explain gym membership plans, packages, offers, and facilities to prospects.

• Conduct professional gym tours and explain available services and facilities.

• Follow up with leads regularly and convert prospects into memberships.

• Achieve daily, weekly, and monthly membership sales targets.

• Upsell and cross-sell additional services such as Personal Training and other fitness programs.

3. Customer Relationship Management

• Build strong relationships with existing and prospective members.

• Understand customer requirements and recommend suitable membership plans.

• Resolve basic customer queries and coordinate with the concerned team for escalations.

• Maintain a high level of customer satisfaction and service quality.

• Encourage membership renewals and referrals.

4. Daily Reporting & Coordination

• Maintain daily sales and lead reports.

• Track lead status and follow-up activities.

• Ensure all walk-ins and enquiries are properly recorded in the CRM or designated system.

• Share daily sales updates with the reporting manager.

• Coordinate with the gym team to ensure smooth day-to-day operations.

Key Performance Indicators (KPIs)

• Achievement of monthly membership sales targets.

• Number of qualified leads generated.

• Walk-in to membership conversion rate.

• Lead follow-up and closure rate.

• Membership renewal and referral contribution.

• Customer satisfaction and front desk service quality.

• Accuracy of daily sales and lead reporting.

Required Skills

• Excellent verbal and written communication skills.

• Strong sales and negotiation abilities.

• Customer handling and relationship management.

• Good convincing and follow-up skills.

• Positive and energetic personality.

• Basic computer knowledge and CRM handling.

• Ability to work in a target-driven environment.

• Ability to handle multiple customers and tasks at the front desk.

Eligibility

• Graduate / Undergraduate candidates can apply.

• 8m –3 years of experience in sales, front desk, hospitality, retail, fitness, or customer service.

• Freshers with good communication and sales skills are also welcome.

• Candidates with gym, fitness, hospitality, or membership sales experience will be preferred.

Shift Timings

• Morning Shift: 6:00 AM – 3:00 PM

• Evening Shift: 1:00 PM – 10:00 PM

Note: Candidates should be comfortable working in rotational shifts, including weekends and public holidays as per business requirements.

What We Look For

We are looking for someone who is sales-oriented, presentable, disciplined, proactive, and passionate about customer service and fitness. The candidate should be comfortable interacting with customers, handling sales conversations, and working towards membership targets.

Join WTF Gyms and become a part of a fast-growing fitness brand!

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.