Receptionist Front Desk Executive

Job description:

Job Title: Patient Relationship Executive (PRE).

Patient Interaction & Assistance Welcome and greet patients and their attendants. Guide patients regarding hospital facilities, services, doctors, and departments. Assist patients with appointments, registrations, admissions, and discharge procedures. Provide accurate information regarding hospital services and processes. Patient Relationship Management. Build and maintain positive relationships with patients and their families. Ensure patient satisfaction through regular interaction and follow-up. Handle patient queries, complaints, and feedback professionally. Coordinate with relevant departments to resolve patient concerns promptly. Coordination & Communication Coordinate with doctors, billing, and other departments. Ensure timely communication between patients and hospital staff. Assist patients during their hospital visits and treatment journey. Patient Feedback & Complaint Management Collect patient feedback and satisfaction reports. Record and escalate complaints to the concerned department. Follow up to ensure complaints are resolved within the defined timeline. Maintain records of patient interactions and feedback. Patient Experience & Service Quality Ensure high standards of patient service and hospitality. Support initiatives to improve patient experience. Maintain patient confidentiality and adhere to hospital policies. Ensure professional grooming, courtesy, and communication at all times.

Required Qualifications

• Graduate in any discipline.

• Bachelor's degree in Hospital Administration, Healthcare Management, or related fields preferred.

• 0–2 years of experience in hospital operations, front office, customer service, or patient relations.

• Freshers with good communication skills may also apply.

Required Skills

• Excellent verbal and written communication skills.

• Good interpersonal and customer service skills.

• Patient handling and problem-solving abilities.

• Good coordination and multitasking skills.

• Basic computer knowledge (MS Office / Hospital Management Software).

• Empathy, patience, and a positive attitude.

• Ability to work in shifts, if required.

• It is a Full Time Receptionist job for candidates with 0 - 6 months of experience.