Front Desk Executive

Key Responsibilities: 

Client Management & Front Desk Operations 

• Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience. 

• Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives. 

• Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability. 

• Uphold and enforce all Brand Standards at the front desk and across the studio. 

• Maintain a clean, organized, and professional front office area at all times. 

• Supervise front office staff (if applicable), including assigning shifts and monitoring performance. 

Business Development & Marketing Support 

• Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins. 

• Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups. 

• Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs. 

• Maintain a database of leads, prospects, and regular clients for ongoing business engagement. 

• Collect and analyze client feedback to support service improvements and retention strategies. 

Reporting & Operational Oversight 

• Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction. 

• Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk. 

• Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations. 

• Ensure the front desk area complies with hygiene, safety, and operational protocols. 

Desired Candidate Profile: 

• Proven track record in lead generation, pre-sales, or front-line sales, with a focus on achieving targets. 

• Excellent communication skills in English, Hindi, and one regional language (as per location). 

• Strong interpersonal skills, telephone etiquette, and the ability to handle high-pressure customer interactions with ease. 

• Prior experience in operations or front office management is an advantage. 

• Highly motivated, well-organized, and results-driven with strong attention to detail. 

• Presentable, confident, and professionally groomed, with a welcoming demeanor. 

• Willingness to contribute to business growth through active involvement in sales and marketing initiatives. 

Additional Skills (Preferred): 

• Experience with CRM software and appointment scheduling tools. 

• Understanding of studio/clinic operations in the beauty, aesthetics, or healthcare industry. 

• Social media or digital outreach experience (bonus for marketing support). 

• It is a Full Time Receptionist job for candidates with 3 - 4 years of experience.