Front Desk Executive

Job Summary:

The Patient Counsellor / Front Desk Executive is responsible for providing quality patient interaction and front-office support, ensuring a smooth admission, discharge, and counselling process. The role involves managing appointments, coordinating with medical staff, assisting in documentation, and offering patient guidance with empathy and professionalism.

Key Responsibilities:

Front Desk Management

• Welcome and assist patients and visitors courteously.

• Manage patient registration, OPD/IPD appointments, and follow-ups.

• Coordinate with doctors and departments for smooth patient flow.

• Handle phone calls, inquiries, and provide information regarding hospital services.

Patient Counselling

• Explain hospital procedures, treatment packages, and facilities to patients.

• Assist with insurance, TPA, and cashless admission procedures.

• Provide emotional and informational support to patients and attendants.

• Maintain confidentiality and ensure patient satisfaction throughout their visit.

Administrative & Billing Coordination

• Support the billing team with documentation and payments.

• Verify records and assist with discharge and final billing procedures.

• Ensure proper record keeping and accuracy of patient information.

Customer Service

• Address patient feedback and escalate concerns when required.

• Maintain professional appearance and behavior at all times.

• Ensure a pleasant and patient-friendly environment at the front desk.

Qualifications & Experience:

• Education: Graduate in any discipline (preferred: Healthcare Management, Psychology, or Hospital Administration).

• Experience: 1–3 years in hospital front office or counselling roles.

• Computer Skills: Knowledge of MS Office & Hospital Management Software (HMS).

• Languages: Proficiency in English and Hindi; local language preferred.

Key Skills:

• Excellent communication and interpersonal skills

• Empathy and patient-centric approach

• Good organizational and multitasking abilities

• Professional conduct and grooming

Work Conditions:

• Hospital-based role involving interaction with patients, doctors, and administrative staff.

• Shift duty may apply as per hospital policy.

Salary:

As per hospital norms / commensurate with experience.

• It is a Full Time Receptionist job for candidates with 1 - 4 years of experience.

More about this Front Desk Executive job

1. What is the eligibility criteria to apply for this Front Desk Executive job?
   Ans: The candidate should be Diploma and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹15000 per month that depends on your interview. It's a Full Time job in Raipur.
3. How many working days are there for this Front Desk Executive job?
   Ans: This Front Desk Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Desk Executive job?
   Ans: No, there is no fee applicable for applying this Front Desk Executive job and during the employment with the company, i.e., Roop Jeevan Hospital.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Desk Executive role?
   Ans: There is an immediate opening of 2 Front Desk Executive at Roop Jeevan Hospital
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Desk Executive job?
   Ans: This Front Desk Executive job has 10:00 AM - 08:00 PM timing.