Receptionist Front Desk Executive

Job Summary

We are seeking a courteous, organized, and customer-focused Front Desk Executive to join our

hospital. The ideal candidate will have 1–2 years of experience in a hospital or healthcare setting and

will be responsible for managing patient reception, registration, appointments, and front desk

operations while delivering excellent patient service.

Key Responsibilities

• Welcome patients and visitors in a professional and friendly manner.

• Register new patients and update existing patient records.

• Schedule, reschedule, and confirm appointments with doctors.

• Handle patient inquiries, phone calls, and walk-in requests.

• Guide patients regarding hospital services, departments, and procedures.

• Verify patient details and collect required documents.

• Coordinate with doctors, nursing staff, and other departments for smooth patient flow.

• Process billing-related documentation and support payment collection, if required.

• Maintain accurate records while ensuring patient confidentiality.

• Manage incoming and outgoing correspondence and maintain the reception area.

• Handle emergency situations calmly and escalate issues when necessary.

Required Qualifications

• Bachelor's degree or diploma in any discipline.

• 1–2 years of front desk or receptionist experience, preferably in a hospital or

healthcare facility.

• Proficiency in MS Office and hospital management software (preferred).

• Strong communication and interpersonal skills.

• Good organizational and multitasking abilities.

• Professional appearance and customer-service mindset.

Preferred Skills

• Knowledge of patient registration and appointment scheduling.

• Familiarity with medical terminology is an advantage.

• Ability to work in rotational shifts, weekends, or holidays, if required.

• Strong attention to detail and problem-solving skills.

Benefits

• Competitive salary

• Health insurance (as per company policy)

• Paid leave

• Training and career growth opportunities

• Supportive work environment

• It is a Full Time Receptionist job for candidates with 6 months - 4 years of experience.