Front Desk Executive

About Nubello Aesthetics:

Nubello Aesthetics is a doctor-led aesthetic clinic delivering advanced skin, hair, body, and cosmetic treatments. Every patient interaction reflects our core values of medical trust, empathy, professionalism, and excellence.

The Front Desk Executive is the first human touchpoint of the Nubello experience.

Role Purpose

The Front Desk Executive is responsible for welcoming patients, managing appointments, and ensuring a smooth, reassuring, and professional front-desk experience.

This role requires emotional intelligence, clear communication, and calm execution, especially in a high-footfall clinical environment.

Key Responsibilities

1. Patient Reception & Experience

Greet patients and visitors warmly, politely, and professionally

Ensure patients feel comfortable, informed, and guided at every step

Handle patient queries with patience, empathy, and clarity

Maintain a calm and courteous demeanor, even during busy hours

2. Appointment & Scheduling Management

Schedule, confirm, reschedule, and manage patient appointments accurately

Coordinate walk-ins and ensure smooth patient flow

Inform patients clearly about consultation timings, waiting periods, and next steps

3. Front Desk Operations

Manage patient check-in and check-out processes

Maintain accurate patient records and appointment data in the system

Assist with billing coordination, receipts, and basic payment handling

Ensure the reception area is clean, organized, and brand-compliant

4. Communication & Coordination

Answer phone calls, WhatsApp messages, and emails professionally

Coordinate with doctors, counselors, and internal teams for patient flow

Escalate patient concerns to the Front Desk Manager or Clinic Manager when required

5. Discipline, Confidentiality & Compliance

Maintain strict patient confidentiality and data privacy

Follow clinic SOPs, dress code, grooming, and professional conduct standards

Ensure punctuality, accuracy, and adherence to assigned shifts

Psychometric & Behavioral Profile (Key Hiring Indicators)

The ideal Front Desk Executive at Nubello will demonstrate:

Empathy & Emotional Stability

Naturally polite, patient, and reassuring in behavior

Handles anxious or upset patients without emotional reactions

Communication & Social Skills

Clear, confident, and respectful communicator

Listens attentively and responds appropriately

Attention to Detail

Accurate with appointments, data entry, and instructions

Follows processes consistently without shortcuts

Stress Tolerance & Multitasking

Performs well in busy, fast-paced environments

Manages multiple patients and tasks calmly

Learning Mindset

Open to feedback and continuous improvement

Willing to learn clinic procedures, treatments, and systems

Qualifications & Experience

Education: Graduate / Diploma (any stream)

Experience:

1–3 years in front desk / receptionist / customer service role

Clinic, hospital, wellness, or hospitality experience preferred

Comfortable using computers, scheduling software, and basic MS Office

Good command of English and local language(s)

Performance Indicators

Patient feedback and satisfaction levels

Accuracy in appointment scheduling and data entry

Professional behavior and adherence to SOPs

Timely handling of calls, messages, and front-desk duties

Cooperation and coordination with internal teams

Why This Role Matters at Nubello

At Nubello, patients don’t just walk in for treatments—they walk in with expectations, anxiety, and hope.

The Front Desk Executive plays a crucial role in turning that moment into confidence, comfort, and trust.

• It is a Full Time Receptionist job for candidates with 1 - 6+ years Experience.