Front Desk Executive

Front Desk Executive

Company Name: Jeena Sikho Lifecare Ltd.

Position Title: Front Desk Executive

Working Days: 6 Days a Week

Budget: 30k

Job Overview

· Jeena Sikho Lifecare Ltd. is seeking a polite, organized, and customer-focused Front Desk Executive to manage reception and front office operations

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· The role involves welcoming visitors, handling patient inquiries, coordinating appointments, and ensuring smooth front desk functioning while maintaining a professional and positive first impression of the organization.

Key Responsibilities

· Greet patients, visitors, and guests courteously and assist them with inquiries.

· Manage patient registration, appointment scheduling, and walk-in coordination.

· Handle incoming calls, emails, and front desk communications efficiently.

· Maintain visitor logs, patient records, and front office documentation.

· Coordinate with doctors, nurses, and internal departments for smooth patient flow.

· Handle billing support, receipts, and basic cash handling if required.

· Ensure cleanliness, organization, and discipline at the reception area.

· Address patient concerns or escalate issues to the concerned department.

· Follow hospital policies, SOPs, and confidentiality guidelines at all times.

Key Requirements

Experience

· 1–2 years of experience in the front desk, reception, or customer service role preferred.

Educational Qualification

· Graduate in any discipline

· Diploma or certification in Front Office / Hospitality will be an added advantage.

Skills

· Excellent verbal and interpersonal communication skills.

· Basic computer knowledge (MS Office, email handling, data entry).

· Pleasant personality with a professional attitude.

· Strong organizational and multitasking abilities.

· Ability to handle patients and visitors with empathy and patience.

Compensation & Benefits

· Benefits:

o Provident Fund (PF) as per statutory norms

o Other benefits as per company policy

Number of Openings

· Total Positions Available:1

Sample Interview Questions

· How do you handle multiple visitors or patient queries at the same time?

· How do you manage difficult or upset patients at the front desk?

· What steps do you take to ensure accurate patient registration and documentation?

• It is a Full Time Receptionist job for candidates with 2 - 3 years of experience.