Greet and Welcome Customers:
Warmly welcome all walk-in customers and visitors, ensuring they feel acknowledged and attended to immediately.
Customer Assistance & Direction:
Understand customer needs and guide them to the appropriate department, product section, or store personnel for further assistance.
Professional Call Management:
Answer, screen, and forward incoming phone calls with professionalism, ensuring accurate information and timely redirection to the concerned team.
Customer Feedback & Google Reviews:
Encourage customers to share feedback and assist them with posting Google Reviews. Maintain records of visit feedback and highlight actionable insights to the store manager.
Front Desk Administration:
Maintain a tidy, organized, and presentable reception area, ensuring a seamless first impression for all visitors.
Customer Query Handling:
Address basic customer queries related to store timings, ongoing offers, and services while ensuring a smooth customer experience.
Coordination with Store Teams:
Liaise with sales, operations, and other store teams to ensure customers are attended to promptly and efficiently.