Front Desk Executive

Key Responsibilities

• Front Desk Management

• Welcome visitors and guests professionally.

• Offer refreshments (tea/coffee) and inform concerned employees.

• Always maintain a polite and professional tone.

2. Courier & Dispatch Management

• Record all incoming courier packets accurately in an Excel tracking sheet.

• Monitor all AWB numbers daily until shipment pickup is completed.

• Share tracking details with customers within 1 day of dispatch.

• Inform customers when shipments are in transit and delivered.

3. Website & Customer Support

• Handle website-related calls regarding dispatch, returns, and shipment guidance.

• Provide clear and accurate information to customers.

4. Pickup & Logistics Coordination

• Ensure timely pickup of shipments.

• Coordinate with courier partners and staff.

• Book shipments via Porter app as per requirement.
• Handle urgent shipments through ShipRocket when needed.

5. Customer Call Handling

• Manage calls related to pickup, dispatch, courier coordination, and Porter bookings. • Ensure resolution within 1 hour.

6. Maintenance Coordination

• Coordinate with the maintenance team.

• Follow up daily on pending issues.

• Send reminders for delays and ensure timely completion.

• Maintain records of maintenance discussions and updates.

7. Discipline

• Maintain punctuality with 100% on-time presence. Required Skills & Competencies

• Good communication and interpersonal skills

• Basic knowledge of MS Excel

• Ability to multitask and coordinate

• Customer service orientation

• Time management and follow-up skills

Preferred Qualifications

• Graduate or equivalent

• Prior experience as a receptionist/front desk executive preferred.

HR

9643530660

hr@matronics.in

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.