Receptionist Front Desk Executive

JOB DESCRIPTION (JD)

Front Desk Executive

Department: Human Resources / Administration
Designation: Front Desk Executive
Location: Ahmedabad / As per business requirement
Reporting To: HR Manager / Admin Manager
Industry: Telecom / Broadband / ISP

1. Job Purpose

To manage front desk operations, greet visitors, handle incoming calls, coordinate meetings, and provide administrative support to ensure smooth day-to-day office operations.

2. Key Responsibilities

A. Front Desk Management

• Welcome and greet visitors, customers, candidates, and business associates professionally.

• Maintain visitor records and issue visitor passes wherever applicable.

• Guide visitors to the concerned department or employee.

• Ensure the reception area remains clean, organized, and presentable.

B. Telephone & Communication Management

• Handle incoming telephone calls and transfer them to the appropriate departments.

• Receive and forward messages accurately.

• Respond to general inquiries and provide basic company information.

• Manage incoming and outgoing courier and postal services.

C. Administrative Support

• Maintain records, registers, and front desk documentation.

• Coordinate meeting room bookings and manage visitor appointments.

• Support HR and Admin teams with photocopying, scanning, printing, and filing.

• Assist in scheduling interviews and coordinating with candidates.

• Maintain stationery records and raise requirements when necessary.

D. HR & Recruitment Coordination

• Welcome candidates arriving for interviews and inform the concerned HR team.

• Maintain interview attendance and candidate visit records.

• Coordinate interview schedules with candidates and interviewers.

• Assist with employee joining formalities and document collection when required.

E. Office Coordination

• Coordinate with internal departments for visitor requirements and office support.

• Maintain confidentiality of company information and documents.

• Report maintenance, housekeeping, and reception-related issues to the concerned team.

• Perform other administrative duties assigned by the reporting manager.

3. Educational Qualification

• Minimum: 12th Pass; Graduate preferred.

• Additional certification in computer applications or office administration will be an advantage.

4. Required Skills

• Good verbal communication and interpersonal skills.

• Basic knowledge of MS Office, email, and computer operations.

• Professional telephone etiquette and visitor handling.

• Good organizational and coordination skills.

• Polite, presentable, punctual, and customer-oriented personality.

• Ability to manage multiple tasks efficiently.

5. Experience

• Freshers may apply.

• 0–2 years of experience in front desk, receptionist, customer service, or administration preferred.

6. Key Performance Indicators (KPIs)

• Professional visitor handling and reception management.

• Accuracy and completeness of visitor and courier records.

• Timely handling of incoming calls and messages.

• Effective interview and meeting coordination.

• Maintenance of reception area and front desk documentation.

• Punctuality, discipline, and adherence to company policies.

7. Working Conditions

• Work Location: Company office.

• Working Hours: As per company policy.

• Employment Type: Full-time.

Note: The employee is expected to maintain professional behavior, confidentiality, punctuality, and a positive attitude while representing the company at the front desk.

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.