Job description:
Handling patient queries related to infertility and health-related concerns on phone, chat, email, WhatsApp etc..
Handling tele consultations
Preparing the records about patient information and other information.
Review medical reports and suggest appropriate treatments in collaboration with fertility specialists
Preparing reports and tracking individual and team performance.
Interacting with vendors and partners.
Conducting various process audits and reports
New initiatives and giving training to various teams
Attending review with the reporting manager
Managing various software to handle patient queries.
Supporting in camps, events and other OPDs if needed
Supporting in various marketing and knowledge sharing activities such as video recording, live online sessions, podcasts, webinars, seminars etc.