Key Responsibilities
Greet and welcome clients professionally.
Check appointments, retrieve records, and coordinate with doctors/technicians.
Escort clients to consultation or treatment areas when required.
Guide and assist clients throughout their clinic visit.
Generate accurate bills for services and product sales.
Ensure all invoices are closed the same day after necessary approvals.
Handle all incoming calls for booking, rescheduling, or cancellations.
Check availability of doctors, technicians, rooms, and equipment before confirming appointments.
Send WhatsApp/call reminders to clients for appointment confirmations.
Return all missed calls promptly; maintain weekly missed call counts.