Receptionist Front Desk Executive

Front Desk Executive – Roles & Responsibilities

1. Front Desk & Reception

• Manage reception and front desk operations.

• Attend calls and handle walk-in students, parents, and visitors.

• Provide information regarding batches, classes, fees, schedules, and centre activities.

2. Student Support & Relationship

• Act as the first point of contact for student queries and support.

• Maintain good student relationships and ensure timely resolution of concerns.

• Coordinate with Academic, Sales, and Management teams wherever required.

3. Student Attendance & Absenteeism

• Maintain student attendance records.

• Make absenteeism calls to students/parents and record reasons for absence.

• Follow up with students regarding irregular attendance.

4. Fee Collection & Follow-up

• Make fee collection and pending fee follow-up calls.

• Maintain records of fee commitments and payment status.

• Coordinate with Accounts/Management for fee-related updates.

5. Admission & Documentation

• Collect and maintain admission and student documents.

• Support student onboarding and ensure records are updated.

• Coordinate with the Sales team for admission-related documentation.

6. MIS & Administration

• Maintain daily student and centre-related MIS.

• Update attendance, admission, fee follow-up, and student records in Excel/Google Sheets.

• Prepare basic reports and maintain proper documentation.

7. Student & Centre Coordination

• Communicate important updates to students and parents.

• Support day-to-day centre activities and academic coordination.

• Assist in workshops, examinations, events, and other student activities.

Required Skills

• Good communication and interpersonal skills.

• Strong follow-up and coordination skills.

• Basic computer knowledge with proficiency in Excel and Google Sheets.

• Ability to handle calls, student queries, documentation, and administrative work.

• Professional, courteous, and student-friendly approach.

• It is a Full Time Receptionist job for candidates with 1 - 6 years of experience.