Front Desk Admin

Role Overview

The Front Desk Admin is the first point of contact for store visitors and is responsible for ensuring a smooth, professional, and premium customer experience. The role involves managing enquiries, appointments, customer flow, store readiness, and coordinating pre-sales, sales, and post-sales activities while maintaining Dazzles’ service standards.

Key Result Areas (KRAs)

1. Client Journey Management: Coordinate the client journey across all store touchpoints to ensure a smooth and comfortable experience.

2. Store & Appointment Readiness: Ensure the front desk, appointments, teams, and required information are ready before store opening, with special attention to priority clients.

3. Hospitality & Service Excellence: Maintain high standards of hospitality and ensure service protocols are followed consistently.

4. Sales Support: Support the sales team during client interactions and facilitate product presentation, cross-selling, and conversion opportunities.

5. Post-Sales Coordination: Coordinate billing, QRD, alterations, and after-sales activities to ensure a seamless client exit and continued service.

Key Performance Indicators (KPIs)

1. Client Journey Efficiency: Ensure smooth coordination with minimal delays during client visits.

2. Operational Readiness: Achieve 100% completion of daily logs, appointment reviews, and readiness checks before store opening.

3. Service Standards: Maintain at least 90% compliance with defined hospitality and service protocols.

4. Sales Support Contribution: Enable cross-selling or assisted sales opportunities in at least 20% of supported client interactions.

5. Client Concerns & Feedback: Resolve client concerns wherever possible and ensure feedback is properly recorded for service improvement.

• It is a Full Time Receptionist job for candidates with 0 - 3 years of experience.