Patient Care

Patient Service Executive (PSE) Job Profile: Super Specialty Hospital

This job profile is tailored for a Patient Service Executive (PSE) operating within a Super Specialty Hospital (SSH) environment. The role focuses on delivering high-quality, specialized service and ensuring a seamless, positive experience for patients dealing with complex medical needs.

I. Role Summary

The Patient Service Executive (PSE) is the primary point of contact for patients and their families, responsible for managing the administrative and logistical aspects of their care journey, particularly within specialized units (e.g., Oncology, Cardiology, Transplant). The PSE ensures smooth access to specialist services, maintains patient flow, and upholds the hospital's reputation for high standards of service and empathy.

II. Key Responsibilities 📝

A. Patient Admissions and Registration

• Specialty Patient Triage: Guide patients through the specific registration requirements for their specialty department, ensuring all necessary prerequisites (e.g., initial reports, consultation notes) are in place.

• Documentation Management: Accurately complete all admission and discharge documentation, including insurance pre-authorizations, financial counseling referrals, and consent forms.

• System Entry: Ensure precise and timely entry of patient data into the Hospital Management System (HMS), including demographic information, insurance details, and specialty service codes.

B. Appointment & Resource Coordination

• Specialist Scheduling: Manage the complex scheduling of multiple appointments, including consultations with various super specialists, diagnostic tests (e.g., MRI, PET scans), and minor procedures.

• OT/Procedure Coordination: Liaise directly with Operating Theater (OT) schedulers, Cath Lab, and procedure units to block time and coordinate the patient's pre-operative preparations.

• Financial Counseling: Act as the initial bridge to the finance department, explaining estimated costs, assisting with the fee payment process, and clarifying billing inquiries.

C. Communication and Service Excellence

• Service Concierge: Proactively communicate wait times, scheduling changes, and logistical information. Address patient and family concerns with a high level of empathy, particularly during periods of stress related to complex illnesses.

• Discharge Facilitation: Coordinate all aspects of patient discharge, ensuring the patient receives the final Discharge Summary, follow-up instructions, and necessary prescriptions.

• Feedback & Quality: Encourage patients to complete satisfaction surveys and provide feedback (e.g., Google Review), contributing to the hospital's continuous quality improvement initiatives.

III. Qualifications and Skills Required 🌟

Category

Requirement

Experience

2-4 years in a customer service, hospitality, or administrative role, ideally within a healthcare setting.

Education

Bachelor's degree (preferably in Hospital Administration, Health Sciences, or related field).

Core Skills

Strong Organizational Skills, excellent verbal communication, problem-solving under pressure, cultural sensitivity, and deep Empathy.

Technical Skills

Proven proficiency with a Hospital Management System (HMS) or Electronic Medical Records (EMR) software, Microsoft Office Suite, and calendar management tools.

Knowledge Base

Familiarity with basic medical terminology, patient privacy regulations (e.g., HIPAA, local laws), and the process of medical insurance/TPA claims.

IV. Performance Metrics (KPIs) 📈

• Patient Satisfaction Score (PSAT): Measured by direct patient feedback regarding service quality.

• Appointment Adherence Rate: Percentage of scheduled appointments and procedures that occur without administrative delays.

• Documentation Accuracy: Error rate in patient registration and billing data entry.

• Query Resolution Time: Average time taken to resolve patient administrative inquiries or complaints.

• It is a Full Time Nurse / Compounder job for candidates with 2 - 3 years of experience.

More about this Patient Care job

1. What is the eligibility criteria to apply for this Patient Care job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Patient Care job?
   Ans: This Patient Care job will have 6 working days.
4. Are there any charges applicable while applying or joining this Patient Care job?
   Ans: No, there is no fee applicable for applying this Patient Care job and during the employment with the company, i.e., Dualmirror Healthcare Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Patient Care role?
   Ans: There is an immediate opening of 4 Patient Care at Dualmirror Healthcare Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Nurse / Compounder job.
8. What are the timings of this Patient Care job?
   Ans: This Patient Care job has Day Shift.