Position Title: Patient Care Counsellor – Post Consultation Room
Location: Superhealth Hospital, Koramangala, Bangalore
Reports To: Unit Operations Head
Shift Timing -
Pharmacy & Medication Coordination
● Explain medication usage instructions if required and ensure understanding.
● Dispatch medicine in the OPD room and proceed with the necessary bill flow
Insurance/Cash Clarification
● Provide basic guidance on whether the treatment or admission will be cash or
insurance-based.
● Coordinate with the finance/TPA team if consultant’s advice involves preauthorization or
estimates generation.
Role Summary:
At SuperHealth, we are redefining hospital experiences with a strong focus on seamless service flow
and patient-first care. As a Patient Care Counsellor, you will serve as a critical bridge between
consultants, patients, and support teams — not just managing coordination, but also offering
reassurance, clarity, and guidance at every stage of the patient journey. This role demands empathy,
attentiveness, strong communication skills, and a deep commitment to delivering a smooth and
comforting healthcare experience.
Key Responsibilities:
Post-Consultation Clinical Coordination
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Accurately read, interpret, and transcribe doctor prescriptions and clinical notes.
Explain prescribed procedures, diagnostics, and medication instructions to patients and
attenders with clarity and empathy.
Facilitate scheduling and booking of (Blood investigations, Urine sample submissions
,Radiology procedures (X-ray, USG, CT, MRI, etc, Pre-Anaesthesia Check (PAC) slots,
Minor/Daycare procedures, OT slots or Medical Admission (IPD), Other Interdepartmental
or Specialist Referrals
Support consultants by documenting follow-up plans, procedures, and next visit instructions.
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8am - 4pm /12am - 8.30pm / 8am - 12pm&4pm-8am
For more details call HR Priya 9739398219.
Immediate joiners max 15days time.