Customer Support Executive

Key Responsibilities:

• Respond to incoming calls, emails, and chat messages from patients, healthcare providers, and insurance companies.

• Provide accurate information regarding medical services, appointments, billing, insurance, prescriptions, and other healthcare-related queries.

• Schedule, confirm, and manage patient appointments using internal software systems.

• Document all interactions and updates in the CRM and/or patient management systems.

• Escalate unresolved or complex issues to the appropriate department or supervisor.

• Follow HIPAA and other regulatory guidelines to ensure patient confidentiality and data protection.

• Assist in resolving billing and insurance claims inquiries in coordination with the billing team.

• Maintain up-to-date knowledge of services, policies, and procedures.

• Contribute to a positive patient experience by demonstrating empathy, professionalism, and efficiency.

• It is a Full Time कस्टमर सपोर्ट / टेलिकलर job for candidates with 1 - 6 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12वी पास आणि त्याहून अधिक and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹25000 दरमहा that depends on your interview. It's a फुल टाईम job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ORANGE HEALTH LABS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at ORANGE HEALTH LABS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this कस्टमर सपोर्ट / टेलिकलर job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.