Job Title: Customer Support Representative/Customer Care Executive
Key Responsibilities:
1. Respond to customer inquiries via phone, email, chat, or social media.
2. Resolve customer complaints and issues in a timely and professional manner.
3. Provide accurate information about products/services.
4. Document customer interactions and feedback.
5. Collaborate with internal teams to resolve customer issues.
6. Meet customer satisfaction targets and quality standards.
Requirements:
1. Excellent communication and interpersonal skills.
2. Strong problem-solving and analytical skills.
3. Ability to work in a fast-paced environment.
4. Proficiency in MS Office and customer support software.