Service Manager

ABOUT US

Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience.

ABOUT THE ROLE

Assistant Manager -after sales is responsible for overseeing the daily operations of the motorcycle/scooter service workshop, ensuring high-quality repairs, efficient workflow, customer satisfaction, and achievement of service revenue targets. The role includes managing technicians, monitoring service quality, inventory control, and maintaining safety and operational standards.

KEY RESPONSIBILITIES.

• Manage and coordinate all after-sales refurbishment activities for assigned projects/products.

• Ensure timely completion of refurbishment tasks within defined TATs.

• Coordinate with internal departments, service teams, vendors, and stakeholders for smooth execution.

• Conduct inspections and quality checks to ensure refurbishment standards are met.

• Maintain proper documentation, reports, and status updates related to refurbishment activities.

• Address customer concerns, complaints, and service requests in a professional and timely manner.

• Track pending issues and proactively follow up until closure.

• Ensure compliance with company policies, service standards, and safety guidelines

KEY REQUIREMENT

• Btech in mechanical engineering/ after sales operations

• Strong knowledge of motorcycle/scooter mechanics and diagnostics

• Leadership and team management skills

• Problem-solving and decision-making ability

• Customer handling and communication skills

• Workshop planning and operational management

• Basic computer skills (ERP, job card management)

WHY JOIN US?

• Competitive pay

• Exciting opportunity to be part of high paced start-up.

• Great work culture.

• Health benefits

• Flexible work timings

• It is a Full Time Mechanic job for candidates with 5 - 6+ years Experience.