Service engineer

Job Overview

We are looking for a technically sound and customer-oriented Service Engineer to handle installation, commissioning, servicing, and maintenance of Batch Coding & Laser Marking Machines. The ideal candidate should have strong troubleshooting skills and a passion for delivering excellent after-sales service.

🔧 Key Roles & Responsibilities

🔹 Installation & Commissioning

Install, commission, and demonstrate Batch Coding & Laser Marking Machines at customer sites

Ensure machines operate as per technical specifications and quality standards

🔹 Service & Maintenance

Carry out preventive maintenance and breakdown servicing

Diagnose technical issues and resolve them with minimum downtime

Attend service calls, site visits, and emergency breakdowns

🔹 Customer Support & Training

Train machine operators on usage and basic troubleshooting

Handle customer complaints professionally and ensure quick resolution

Coordinate with sales and technical teams to ensure customer satisfaction

🔹 Documentation & Reporting

Maintain service reports, visit logs, and spare parts usage records

Support warranty, AMC, and post-sales service activities

Follow company service SOPs and safety guidelines

🛠 Technical Skills Required

Experience with Batch Coding / Laser Marking / Inkjet / Automation Machines

Knowledge of electrical, electronics, and mechanical systems

Ability to read electrical drawings, wiring diagrams, and technical manuals

Basic software and troubleshooting knowledge

Exposure to PLCs, sensors, drives, motors, and control panels will be an added advantage

• It is a Full Time Mechanic job for candidates with 6 months - 4 years of experience.