Department: Service Department
Reporting To:
Location: Mumbai
Salary: 4 to 6 LPA
Educational Qualification: Diploma/B.E./B.Tech in Mechanical/Electricals/Electronics
Duties and Responsibilities:
· Oversee installation, commissioning, maintenance, and repair of gensets (diesel/gas-powered).
· Develop and implement preventive and corrective maintenance plans.
· Ensure all service jobs are completed on time, within budget, and to the required standard.
· Maintain service records and generate periodic performance reports.
· Provide technical guidance to the service team and customers.
· Diagnose and troubleshoot complex genset issues.
· Liaise with supply team for technical support and spare parts.
· Monitor inventory levels of spare parts, tools, and equipment.
· Coordinate procurement of parts and supplies.
· Ensure proper documentation and stock control procedures are followed.
· Serve as the primary point of contact for service-related customer queries and complaints.
· Build and maintain strong relationships with clients.
· Ensure timely and satisfactory resolution of customer issues.
· Lead, train, and supervise service technicians and field engineers.
· Allocate manpower and resources for various service projects.
· Conduct regular performance evaluations and identify training needs.