Service engineer

Job Summary:

We are seeking a motivated and experienced Service Manager to lead and coordinate our service department's operations. The ideal candidate will be responsible for delivering exceptional customer service, managing a team of service professionals, ensuring high-quality service delivery, and maintaining operational efficiency. This role requires strong leadership, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

• Oversee day-to-day operations of the service department.

• Manage and lead a team of service staff (technicians, customer service reps, etc.).

• Monitor service KPIs, customer satisfaction, and productivity.

• Handle escalated customer complaints and service issues.

• Ensure service staff are properly trained and comply with company policies.

• Implement and optimize service processes to improve efficiency and quality.

• Maintain accurate service records and generate performance reports.

• Coordinate with other departments to ensure seamless service delivery.

• Manage department budgets, costs, and resource planning.

• Ensure compliance with industry regulations and company standards.

Qualifications:

• Proven experience as a Service Manager or in a similar leadership role.

• Strong knowledge of customer service principles and team management.

• Excellent communication, interpersonal, and organizational skills.

• Ability to analyze data and make informed decisions.

• Proficiency in using service management software/tools (e.g., CRM, ERP).

• [Optional] Technical background or industry-specific knowledge.

Key Competencies:

• Leadership and team-building

• Customer focus

• Problem-solving and decision-making

• Time management

• Process improvement

• It is a Full Time Mechanic job for candidates with 5 - 6+ years Experience.

More about this Service engineer job

1. What is the eligibility criteria to apply for this Service engineer job?
   Ans: The candidate should be Diploma and above and above with 5 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Service engineer job?
   Ans: This Service engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service engineer job?
   Ans: No, there is no fee applicable for applying this Service engineer job and during the employment with the company, i.e., PLATIINUM AUTO.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service engineer role?
   Ans: There is an immediate opening of 2 Service engineer at PLATIINUM AUTO
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Mechanic job.
8. What are the timings of this Service engineer job?
   Ans: This Service engineer job has Day Shift.