Service engineer

Job Title: Service Coordinator

Department: Service & Customer Support

Location: Plot No. 187,1st floor, G block, Thermax Chowk, above Kotak Bank, MIDC, Chinchwad, Pimpri-Chinchwad, Pune, Maharashtra 411019

Experience Required: 2 to 4 Years

Job Summary:

We are seeking a proactive and detail-oriented Service Coordinator with 2–4 years of experience to manage end-to-end service operations. This role involves handling client communications, scheduling service visits, coordinating with engineers and purchase teams, managing AMC agreements, and ensuring timely invoicing and payments. The Service Coordinator plays a key role in ensuring seamless service delivery and client satisfaction.

Key Responsibilities:

• Receive and register service calls/emails from clients and maintain accurate service record

• Gather first-hand information regarding service issues directly from clients

• Assign service complaints to the appropriate service engineer based on nature and location of the issue

• Prepare quotations for service visits using cost sheets provided by the Service Manager

• Coordinate with clients for quotation approvals and follow up for purchase orders (PO)

• Schedule and coordinate service visits between service engineers and clients

• Raise purchase indents with the purchase department and follow up for timely material delivery

• Raise invoices for completed services and ensure timely payment collection

• Provide regular service updates and reports to the management team

• Manage and renew AMC (Annual Maintenance Contract) agreements on time

• Maintain both digital and physical databases of AMC contracts

• Ensure all client-specific requirements are documented and complied with

Required Skills and Qualifications:

• Strong communication and coordination skills

• Proficient in MS Office (Excel, Word, Outlook) and service management tools

• Knowledge of invoicing processes and basic accounting principles

• Ability to manage multiple tasks, prioritize effectively, and work under deadlines

• Excellent attention to detail and organizational skills

Preferred Tools/Software Experience:

• CRM / ERP systems for service tracking

• Tally or similar invoicing/accounting software

• Excel reporting & document management platforms

• It is a Full Time Mechanic job for candidates with 2 - 3 years of experience.

More about this Service engineer job

1. What is the eligibility criteria to apply for this Service engineer job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Service engineer job?
   Ans: This Service engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service engineer job?
   Ans: No, there is no fee applicable for applying this Service engineer job and during the employment with the company, i.e., NIHVA TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service engineer role?
   Ans: There is an immediate opening of 4 Service engineer at NIHVA TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Mechanic job.
8. What are the timings of this Service engineer job?
   Ans: This Service engineer job has Day Shift.