Service engineer

Job Summary

Make B Technologies is seeking a highly experienced, customer-focused and presentable Senior Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships such as BMW, Volvo, or other luxury automotive brands.

This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.

Responsibilities:

1. Customer Interaction:

   • Act as the primary liaison between customers and the service team, ensuring clear and courteous communication.

   • Communicate with customers and dealerships to understand their service requirements and provide appropriate solutions.

   • Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.

   • Educate customers on maintenance schedules, warranty details, and service options available.

2. Technical Support:

   • Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.

   • Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.

   • Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.

   • Going for test drive on both with technician before work & with customer at the car delivery time.

3. Documentation and Reporting:

   • Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.

   • Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.

   • Prepare service quotations, invoices, and other documentation on Autorox as required.

4. Training and Development:

   • Conduct training sessions for dealership staff and service technicians on new products, diagnostic tools, and service procedures.

   • Stay updated on the latest technological advancements in automotive systems and repair techniques.

5. Quality Assurance:

   • Ensure compliance with manufacturer's standards, service protocols, and safety regulations.

   • Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

6. Inventory Management:

   • Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.

   • Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

7. Team Collaboration:

   • Collaborate with cross-functional teams including sales, engineering, and logistics to address customer issues and improve service delivery processes.

   • Participate in meetings and contribute insights on technical matters and customer service strategies.

Skills and Qualifications:

• Educational Background (Mandatory): 3 years of full time Diploma to 4 years of Bachelor’s degree in Mechanical Engineering/Automobile Engineering, from recognized institute.

• Minimum experience: At least 5 years of relevant work experience in a service advisor or service engineer role, specifically with authorized luxury dealerships such as BMW, Volvo, or equivalent brands.

• Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams.

• Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector.

• Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.

• Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions.

• Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.

• Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders.

• Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals.

• Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

Benefits: Monthly salary incrementation from starting month based on performance.

Working Hours: 09:00 A.M. – 6:30 P.M. (Monday to Saturday) Sunday fixed off.

NOTE : Candidate must present original educational and work experience certificate during the selection process.

• It is a Full Time Mechanic job for candidates with 0 - 5 years of experience.

More about this Service engineer job

1. What is the eligibility criteria to apply for this Service engineer job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Service engineer job?
   Ans: This Service engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service engineer job?
   Ans: No, there is no fee applicable for applying this Service engineer job and during the employment with the company, i.e., MAKEB TECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service engineer role?
   Ans: There is an immediate opening of 10 Service engineer at MAKEB TECH
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Mechanic job.
8. What are the timings of this Service engineer job?
   Ans: This Service engineer job has Day Shift.