Core responsibilities
Installation and maintenance: Install, configure, and perform routine maintenance and inspections on equipment and systems to ensure optimal performance and reliability.
Troubleshooting and repair: Diagnose and repair faults and technical issues, often requiring on-site work at customer locations.
Customer support: Respond to service requests, provide technical support and advice to clients, and educate customers on proper equipment use.
Preventative maintenance: Develop and implement preventative maintenance strategies to identify and address potential issues before they cause downtime.
Documentation: Maintain accurate service records, including service reports and repair logs, and document all customer interactions.
Collaboration: Work with internal teams, such as sales and engineering, to provide feedback on product issues and help improve service quality.
Key skills and qualifications
Technical skills: Strong understanding of the specific machinery or systems they service, including mechanical, electrical, or software components.
Problem-solving: Excellent analytical and troubleshooting skills to effectively diagnose and resolve complex technical problems.
Communication: Ability to explain complex technical concepts to non-technical customers and communicate effectively with internal teams.
Customer service: A commitment to providing friendly, efficient, and high-quality service to clients.
Other: May require a valid driver's license, good IT skills, and a willingness to continue professional development.
medical sector experience