Service engineer

Key Responsibilities

Service Coordination

·       Act as the primary contact for customer service inquiries and complaints.

·       Log all service requests received via phone, email, or portal into the CRM system.

·       Assign service calls to field service engineers or authorized service centers.

·       Track and monitor service jobs to ensure timely completion and closure.

·       Coordinate with logistics for spare part dispatches and returns.

Customer Communication:

·       Communicate service status, resolutions, and timelines to customers professionally.

·       Follow up with customers post-service to ensure issue resolution and satisfaction.

·       Escalate unresolved technical issues to the Service Head or Technical Team.

Documentation & Reporting

·       Maintain accurate records of service calls, customer feedback, and warranty claims.

·       Prepare daily, weekly, and monthly service reports (call status, turnaround time, closures).

·       Track warranty and AMC (Annual Maintenance Contract) details.

Coordination with Internal Teams

·       Work closely with production, quality, and R&D teams for technical support and product improvements.

·       Coordinate with the sales team for customer communication and AMC renewals.

·       Process Improvement

·       Identify repetitive issues and provide feedback to improve product quality and service processes.

·       Support the implementation of service management software or CRM tools.

Key Skills & Competencies

·       Strong coordination and communication skills (verbal & written).

·       Basic understanding of inverter technology, solar systems, or power electronics.

·       Proficiency in MS Office and CRM systems.

·       Excellent problem-solving and customer-handling abilities.

·       Ability to multitask and work under pressure.

Educational Qualification

·       Diploma / B.Tech / B.E. in Electrical, Electronics, or related discipline.

·       Certification in customer service or service management (preferred).

Experience

2–3 years of experience in service coordination, preferably in inverter, UPS, or solar manufacturing.

• It is a Full Time Mechanic job for candidates with 6 months - 1 years of experience.

More about this Service engineer job

1. What is the eligibility criteria to apply for this Service engineer job?
   Ans: The candidate should be Diploma and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Service engineer job?
   Ans: This Service engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service engineer job?
   Ans: No, there is no fee applicable for applying this Service engineer job and during the employment with the company, i.e., Howd Innovations Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service engineer role?
   Ans: There is an immediate opening of 4 Service engineer at Howd Innovations Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Mechanic job.
8. What are the timings of this Service engineer job?
   Ans: This Service engineer job has Day Shift.