Service engineer

Gender Preference: Male

Experience: 2 years minimum

Educational Qualification: Graduate or above

Office Timing: 09:30 AM to 07:00 PM

Location: Surat & Vapi.

Required Skills:

1. MS-Office

2. Good Communication Skills

3. Decent English

4. Good Mailing Skills

5. Advance Computer Skills

6. In-depth knowledge of computer hardware

Key Responsibilities:

1. Technical Support: Provide technical assistance and troubleshooting support to customers experiencing hardware issues with our products. Diagnose problems, identify solutions, and guide customers through resolution steps via phone, email, or in-person interactions.

2. Service Process Management: Manage service requests from initiation to closure. Coordinate with technicians, dispatch teams, and customers to schedule service appointments, track progress, and ensure timely resolution of issues.

3. Customer Communication: Communicate effectively with customers to gather information about service requests, provide updates on service status, and address any concerns or inquiries. Maintain a professional and courteous manner in all customer interactions.

4. Record Keeping: Maintain accurate and detailed records of service requests, diagnostic findings, solutions provided, and customer interactions. Update service databases, ticketing systems, and documentation to track service history and facilitate reporting.

5. Collaboration: Collaborate with internal teams, including technical support, sales, and operations, to ensure seamless service delivery and customer satisfaction. Share feedback, insights, and improvement suggestions to enhance the service process and customer experience.

6. Quality Assurance: Conduct quality checks and follow-up surveys to assess customer satisfaction and service effectiveness. Gather feedback, identify areas for improvement, and implement corrective actions to enhance service quality.

Qualifications:

1. Bachelor's degree in computer science, information technology, or a related field (preferred).

2. Proven experience in technical support or service roles, with strong computer hardware knowledge.

3. Understanding of service processes, ticketing systems, and troubleshooting methodologies.

4. Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.

5. Proficiency in using email, CRM software, ticketing systems, and MS Office applications.

6. Strong problem-solving skills, attention to detail, and ability to work effectively in a fast-paced environment.

7. Customer-focused mindset, with a commitment to delivering exceptional service and exceeding customer expectations.

Benefits:

1. Provident Fund.

2. Employee State Insurance Corporation (ESIC) coverage.

3. Additional 15 paid leaves per year.

4. Professional development and training opportunities.

5. Accidental Insurance Cover upto Rs. 300000/- (during work hours)

• It is a Full Time Mechanic job for candidates with 6 months - 2 years of experience.