Service engineer

Core Responsibilities & Performance Targets

1. Emergency Breakdown Support

• Be available to attend emergency breakdowns 24x7 as per operational requirements.

2. Service-Driven Revenue Generation

• We are looking for a Service engineer to join our team at Dynapulse Engineering Private Limited to assemble, maintain and repair machinery and vehicles. In this role, you will make sure that machines, engines and mechanical systems work properly and run smoothly. The position offers an in-hand salary of ₹15000 - ₹20000 and growth opportunities.

  Key Responsibilities:

  • Build and assemble machines as per requirements.

  • Inspect and figure out issues in engines, machines and transmissions.

  • Perform repairs to ensure better and smooth performance.

  • Troubleshoot and fix reported mechanical problems.

  • Conduct regular maintenance and lubrication of machinery.

  • Refill fluids and replace worn-out components.

  • Guide users on proper maintenance and prevention measures.

  • Keep records of work done and report any issues.

  Job Requirements:

  The minimum qualification for this role is Diploma and 0 - 2 years of experience. The position requires excellent knowledge of machinery, electrical and other systems and their components. The candidate must be familiar with reading blueprints, using screwdrivers, hammers and measurement tools.

3. Service Call Targets

• Minimum 2.5 service calls per day.

• Minimum 65 productive service calls per month (2.5 × 26 working days).

• Ensure assigned service load is completed on time.

4. Labour Revenue Goal

• ₹1,000 per call, totalling a monthly labour revenue of ₹65,000.

5. Spare Parts Sales Target

• ₹3,500 per call, leading to a monthly target of ₹2,27,500 in spare parts sales.

6. Customer Delight Index (CDI)

• Maintain an overall CDI rating of at least 95%, ensuring high customer satisfaction.

7. Service Report (SR) Closure

• Ensure 90% of SRs are closed within defined MTTR (Mean Time to Repair) standards.

8. Recovery & Collection

• Maximize recovery of payments and collection of dues from clients.

9. Attendance & Leave

• Maintain 90% attendance or above with minimal unapproved leaves.

10. Communication Protocol

• Share post-call updates with the Service Coordinator immediately after each job.

11. SOP Compliance

• Follow all Standard Operating Procedures (SOPs) related to service operations, documentation, and safety.

12. Timely Service Execution

• Complete all assigned service calls within the prescribed timelines, ensuring professionalism and promptness.

Mandatory Monthly & Quarterly Activities

Monthly Requirements

• 1 KOEL Bandhan must be completed every month.

• 1 Battery Sale must be carried out every month without fail.

Quarterly Requirements

• 1 Radiator Cleaning every quarter.

1 Diesel Tank Cleaning every quarter.

• It is a Full Time Mechanic job for candidates with 0 - 2 years of experience.

More about this Service engineer job

1. What is the eligibility criteria to apply for this Service engineer job?
   Ans: The candidate should be Diploma and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Service engineer job?
   Ans: This Service engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service engineer job?
   Ans: No, there is no fee applicable for applying this Service engineer job and during the employment with the company, i.e., DYNAPULSE ENGINEERING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service engineer role?
   Ans: There is an immediate opening of 3 Service engineer at DYNAPULSE ENGINEERING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Mechanic job.
8. What are the timings of this Service engineer job?
   Ans: This Service engineer job has Day Shift.