Service Coordinator – After Sales
Job Responsibilities:
Coordinate customer service requests and complaints.
Schedule service visits and coordinate with service technicians.
Follow up on installation, maintenance, repair, and warranty issues.
Communicate with customers regarding service status and updates.
Prepare service reports, job cards, and maintain service records.
Coordinate with Sales, Production, and Service teams for timely resolution.
Follow up on pending service issues until closure.
Maintain customer feedback and service history.