Service engineer

Job Title :

Service Desk Engineer (or Service Desk Executive / IT Support Engineer)

About the Company :

VDA Infosolutions is an IT services and infrastructure provider offering multi-platform, vendor-independent IT solutions across India.

Role Summary :

As a Service Desk Engineer at VDA Infosolutions, you will be the first point of contact for technical support. You’ll provide first-level IT support to end-users — resolving common hardware, software, and network issues; logging and tracking incidents; and escalating complex issues when needed.

Key Responsibilities :

Handle incoming IT support requests — via phone, email, or ticketing system.

Log and track issues/incidents using a ticketing tool (e.g. ServiceNow, Jira, Remedy or similar) as per company process.

Diagnose and troubleshoot basic hardware (PCs, laptops, peripherals), software and OS issues, and network/connectivity problems.

Provide remote or on-site support to resolve user issues & restore service.

Escalate complex or unresolved issues to Level-2/Level-3 support teams or specialised IT teams.

Maintain proper documentation: incident logs, resolutions, troubleshooting steps, knowledge-base articles or user guides.

Provide support for user onboarding/offboarding: setting up new systems, configuring hardware/software, and user account setup.

Support software installations, updates, patch management, and general system maintenance tasks when needed.

Communicate clearly with users of different technical backgrounds; provide guidance and basic training on using IT tools when necessary.

Required Qualifications & Skills :

Graduation in IT / Computer Science.

1–3 years (or sometimes freshers) experience in Service Desk, Helpdesk or IT Support roles preferred.

Good communication skills — both written and verbal — to interact with end-users.

Problem-solving attitude, ability to work under pressure/prioritise, and willingness to work in shifts if required.

• It is a Full Time Mechanic job for candidates with 1 - 3 years of experience.

More about this Service engineer job

1. What is the eligibility criteria to apply for this Service engineer job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Service engineer job?
   Ans: This Service engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service engineer job?
   Ans: No, there is no fee applicable for applying this Service engineer job and during the employment with the company, i.e., Bn Digitech Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service engineer role?
   Ans: There is an immediate opening of 4 Service engineer at Bn Digitech Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Mechanic job.
8. What are the timings of this Service engineer job?
   Ans: This Service engineer job has Day Shift.