Service engineer

Experience: 1–5 Years
Location: Noida Sec-63
Salary: Negotiable

Job Summary:

We are looking for a dedicated and detail-oriented Service & Application Engineer (Medical Devices) for a desk-based role to support our medical device operations. The candidate will be responsible for handling technical support, application guidance, and coordination with field teams and customers, ensuring smooth functioning of services for critical care products.

Key Responsibilities:

• Provide remote troubleshooting and technical assistance to customers and field engineers

• Handle service-related queries via phone, email, or online platforms

• Maintain and update service records, complaint logs, and resolution reports

• Coordinate with service engineers for on-site visits and issue resolution

• Guide healthcare professionals on product usage, features, and troubleshooting

• Assist in virtual product demonstrations and training sessions

• Support sales and service teams with product-related information

• Prepare training materials, user manuals, and SOPs

• Act as a bridge between customers, sales, and service teams

• Track pending service cases and ensure timely closure

• Maintain proper documentation for audits and internal records

• Support in tender documentation and technical specifications (if required)

Key Skills & Requirements:

• Bachelor’s degree/Diploma/ITI in Biomedical Engineering, or related field

• 1–5 years of experience in medical devices (service/application support preferred)

• Strong communication and coordination skills

• Good technical understanding and problem-solving ability

• Proficiency in MS Office (Excel, Word, PowerPoint)

• Ability to manage multiple tasks efficiently

• It is a Full Time Mechanic job for candidates with 0 - 2 years of experience.