· for Installation and commissioning of Videojet coding and marking machines at customer sites.
· Carry out preventive maintenance and breakdown service as per company standards.
· Diagnose technical issues and provide timely solutions to ensure minimum machine downtime.
· Attend customer service calls and provide on-site technical support.
· Conduct machine trials, testing, and performance verification.
· Train customers on machine operation, basic troubleshooting, and maintenance procedures.
· Maintain service reports, installation reports, and customer records accurately.
· Coordinate with the sales team for customer requirements and technical support.
· Promote Annual Maintenance Contracts (AMC), spare parts, and service solutions.
· Ensure customer satisfaction through professional and prompt service.
· Follow all company safety policies and operational procedures.
· Travel extensively to customer locations as required.