• Greet and welcome customers.
• Open repair order, refer vehicle history.
• Provide cost and time estimate, verify for campaigns.
• Keep customer informed about progress of work or change in schedule if any
• Coordination with floor & quality controller.
• Invoice explanation, parts replaced explanation.
• Help customer to make payments for services.
• Clean car check verification.
• Help in vehicle pick up when customer comes to take delivery
• Ensure 100% Next Day Call (NDC) to customers.