Key Duties and Responsibilities
Customer Intake: Welcome clients, listen to vehicle problems, and conduct initial walk-arounds or test drives. [1, 2]
Translation & Liaison: Translate customer concerns into clear instructions for mechanics, and explain technical repair details back to clients in simple terms. [1]
Estimates & Approvals: Prepare written cost projections for parts and labor, check warranty coverage, and secure customer authorization before starting work. [1, 2, 3]
Workflow Management: Schedule service appointments, track repair progress with shop mechanics, and update customers on pickup times. [1, 2, 3, 4]
Billing & Support: Handle final invoices, process payments, and resolve any customer complaints