4-wheeler mechanic

Key Responsibilities

1. Customer Service & Interaction:

• Greet customers warmly and understand their vehicle service or repair needs.

• Actively listen to customer complaints and translate them into clear, actionable work orders for the technical team.

• Provide clear and detailed explanations of recommended services, repairs, and maintenance.

• Handle customer queries and concerns promptly and professionally.

2. Service Estimation & Process Management:

• Prepare accurate and detailed cost and time estimates for all services and repairs.

• Create and manage job cards, ensuring all details are accurately recorded.

• Coordinate with the workshop team to schedule repairs and ensure timely completion.

• Monitor the progress of vehicles in the workshop and provide timely updates to customers.

3. Sales & Advisory:

• Advise customers on maintenance schedules and value-added services that benefit their vehicle's health and performance.

• Effectively explain technical issues in simple, easy-to-understand language.

• Achieve individual and team targets for service sales and customer satisfaction.

4. Administrative & Follow-up:

• Process customer payments and explain the final invoice.

• Maintain accurate records of all customer interactions and services performed.

• Conduct follow-up calls with customers after service delivery to ensure satisfaction.

• Assist in maintaining service department reports and documentation.

Required Skills and Qualifications

• Education: High School Diploma or equivalent. A diploma or degree in Automobile Engineering is a strong advantage.

• Experience: Minimum of 2 years of proven experience as a Service Advisor in an automotive dealership or service center.

• Technical Knowledge: Strong understanding of automotive systems, maintenance procedures, and common repair issues.

• Communication Skills: Excellent verbal and written communication skills in English and Hindi (and the local language - Marathi for Mumbai, Telugu for Hyderabad).

• Customer Focus: A genuine passion for delivering outstanding customer service.

• Computer Proficiency: Good working knowledge of MS Office and experience with Automotive Service Management software (DSI, AutoMasters, etc.).

• Soft Skills: Strong problem-solving abilities, negotiation skills, and the ability to work under pressure in a fast-paced environment.

• It is a Full Time Mechanic job for candidates with 1 - 6+ years Experience.

More about this 4-wheeler mechanic job

1. What is the eligibility criteria to apply for this 4-wheeler mechanic job?
   Ans: The candidate should be All Education levels and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹45000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this 4-wheeler mechanic job?
   Ans: This 4-wheeler mechanic job will have 6 working days.
4. Are there any charges applicable while applying or joining this 4-wheeler mechanic job?
   Ans: No, there is no fee applicable for applying this 4-wheeler mechanic job and during the employment with the company, i.e., Leute Passen India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this 4-wheeler mechanic role?
   Ans: There is an immediate opening of 5 4-wheeler mechanic at Leute Passen India Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Mechanic job.
8. What are the timings of this 4-wheeler mechanic job?
   Ans: This 4-wheeler mechanic job has Day Shift.