· Analyzing the technical complaints of the vehicle in the field/workshop.
· Rectifying defects in vehicles / overhaul aggregates.
· Handling Warranty claims & Approvals.
· Ensure implementation of service process at channel partners.
· Development of secondary channel.
· Feedback on companies as well as competitors’ products.
· Training of service Supervisors, GET & Technicians.
· Work out special service support for strategic customers
(B2B) with channel partners.
· Execution of spare parts order by all channel partners for
sufficient inventory & for meeting spare parts target.
· Guiding channel partners for manpower/facilities/equipment
optimization.
· Ensuring profitability of workshops of channel partners.
· MIS on service.
· Communication skills
· Ability to work under pressure
· Team working skills
· Spare parts inventory management
· Local Mechanic meeting.
Education: ITI in Electrical, Mechanical, Auto-Electrician, or related trades.
Good communication and convincing skills. Basic Computer Knowledge
Basic understanding of EV vehicle service & diagnosis.
Customer-centric approach and willingness to learn.