Key Responsibilities:
1. Repair & Maintenance
Diagnose and repair electric two-wheelers, including battery, motor, controller, and wiring issues.
Perform routine maintenance, servicing, and software updates as per company guidelines.
Ensure all repairs meet safety and quality standards.
2. Troubleshooting & Technical Support
Identify technical faults and provide effective solutions.
Conduct test rides and quality checks post-repair.
Assist customers with basic troubleshooting guidance and product usage tips.
3. Spare Parts & Inventory Management
Ensure proper handling and usage of spare parts.
Maintain records of repairs, parts used, and service reports.
Coordinate with the spare parts team for stock availability.
4. Customer Service & Support
Interact with customers professionally, explaining repairs and service details.
Address customer queries and escalate major issues if needed.
Ensure timely completion of service requests.