SEO Executive

We’re Hiring: ORM Support Executive (24/7 Shifts) | Swiggy Process

Location: KOLKATA

Experience: 06+ months experience in Social Media Customer Service & ORM (Online Reputation Management)

Shifts: Rotational (24/7)

Education Qualification: Graduate/Undergraduate

Apply at: (Mail ID)

Are you witty, smart, and love solving problems? We’re looking for a dynamic ORM (Online Reputation Management) Support Executive to be the voice of our brand across all social media platforms! 🎯

What You’ll Do:

• Be the first point of contact for customer queries, complaints, and feedback across social platforms.

• Collaborate with internal teams to resolve customer issues effectively.

• Improve the brand image through thoughtful, timely, and empathetic communication.

• Document interactions via email and support tools; follow up to ensure resolution.

• Monitor brand mentions and highlight major social noise to stakeholders.

• Ensure customer satisfaction through proactive communication and updates.

• Highlight the noise in the social space to the key stakeholders within the organisation and ensure speedy resolutions

🔹 Responsibilities:

• Respond to customer queries, complaints, and feedback on social platforms.

• Coordinate with internal teams or quick resolutions.

• Monitor brand mentions and escalate high-impact issues.

• Maintain clear documentation and ensure timely follow-ups.

🔹 What You’ll Need:

• Excellent written English & familiarity with platforms like Facebook, Twitter, and Play Store.

• A sense of humour, problem-solving mindset & willingness to work 24/7 shifts.

• Must pass assessment (Versant 6 required).

• It is a Full Time Marketing job for candidates with 6 months - 2 years of experience.

More about this SEO Executive job

1. What is the eligibility criteria to apply for this SEO Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this SEO Executive job?
   Ans: This SEO Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this SEO Executive job?
   Ans: No, there is no fee applicable for applying this SEO Executive job and during the employment with the company, i.e., NIFTEL RESOURCES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this SEO Executive role?
   Ans: There is an immediate opening of 5 SEO Executive at NIFTEL RESOURCES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Marketing job.
8. What are the timings of this SEO Executive job?
   Ans: This SEO Executive job has 09:00 AM - 06:00 PM timing.