We are looking for a Product Marketing Officer to join our team at Zenon Lifesciences Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to the Pharma Industry. The role offers ₹12000 - ₹20000 and a dynamic environment with growth opportunities.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is a Graduate with 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6-day working week during the Day shift.