Operation Manager

Job Title: Operations Manager – Loyalty Program

Location: Mulund, Mumbai

Experience: 1–3 Years

Employment Type: Full-Time

Job Summary

We are looking for a detail-oriented Operations Manager to lead the execution and ongoing operations of our Loyalty Program vertical. The ideal candidate will act as the primary point of contact between clients and our internal rewards & logistics, contact centre, and tech team members. This role includes ownership of program design and strategy, end-to-end execution, client communication, documentation, billing, and performance analytics.

Key Responsibilities

Client Coordination

Act as the bridge between clients and internal teams for all loyalty program execution requirements.

Understand client expectations and ensure they are met through timely and accurate delivery.

Serve as the client’s go-to contact for operational and strategic matters related to loyalty campaigns.

Program Execution & Strategy

Ensure smooth rollout of client-defined loyalty campaigns and its performance analysis.

Support program design and strategic planning in collaboration with internal stakeholders.

Document and maintain Business Requirement Documents (BRDs) for all programs.

Conduct quarterly competition analysis to benchmark and strengthen program performance.

Issue Management

Handle day-to-day client concerns related to loyalty platforms, reward redemptions, or user escalations.

Liaise with tech, logistics, and contact centre teams to resolve issues within committed SLAs.

Reporting and Documentation

Share periodic updates with clients (e.g., redemption reports, error logs, support ticket summaries).

Analyze program performance metrics and support continuous improvement.

Maintain updated trackers for client activities, approvals, SOPs, and change requests.

Oversee contract renewals, invoicing, billing, and recovery processes.

Field Team Support

Coordinate with on-ground sales and execution teams to ensure field-level implementation of loyalty initiatives.

Act as a SPOC for campaign-related queries from field teams, ensuring consistent communication.

Internal Collaboration

Work closely with backend teams for reward fulfilment, user validation, and adherence to campaign timelines.

Collaborate across departments to ensure high-quality delivery of loyalty program objectives.

Key Skills & Requirements

Excellent verbal and written communication skills for managing client expectations.

Strong coordination, documentation, and follow-up skills.

Advanced knowledge of MS Excel, Google Sheets, and task management tools.

Prior experience in loyalty execution, client servicing, or backend program management preferred.

Ability to manage escalations and resolve issues effectively.

Familiarity with CRM or loyalty management platforms is a plus.

Qualifications

Bachelor’s/Master’s degree in Marketing, Business, or a related field.

1–3 years of relevant experience with a loyalty company or digital/tech firm offering loyalty or customer engagement solutions.

Benefits

Opportunity to work with leading B2B clients in the loyalty and sales-tech domain.

Supportive, collaborative, and performance-driven work culture.

• It is a Full Time Marketing job for candidates with 1 - 3 years of experience.

More about this Operation Manager job

1. What is the eligibility criteria to apply for this Operation Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Operation Manager job?
   Ans: This Operation Manager job will have 5 working days.
4. Are there any charges applicable while applying or joining this Operation Manager job?
   Ans: No, there is no fee applicable for applying this Operation Manager job and during the employment with the company, i.e., T7E AFTERMARKET CONNECT PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Manager role?
   Ans: There is an immediate opening of 1 Operation Manager at T7E AFTERMARKET CONNECT PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Marketing job.
8. What are the timings of this Operation Manager job?
   Ans: This Operation Manager job has 09:30 AM - 06:30 PM timing.