Operation Manager

Key Responsibilities

Client Strategy & Retention

Build and maintain strong, long-term relationships with clients

Understand client requirements and align internal strategies accordingly

Ensure high client satisfaction and focus on client retention and upselling opportunities

Act as the primary point of contact for key clients

Execution & Operations

Oversee end-to-end execution of client projects and campaigns

Ensure timely delivery as per agreed timelines and quality standards

Monitor project performance and take corrective actions when required

Team Coordination & Efficiency

Coordinate with internal teams (Sales, Marketing, Operations, Creative, etc.)

Ensure clear task allocation and smooth workflow across departments

Improve operational efficiency and streamline processes

Communication & Reporting

Conduct regular client meetings, follow-ups, and reviews

Prepare and present reports on project status, performance, and outcomes

Communicate clearly with clients and internal stakeholders

Required Skills & Qualifications

Minimum 3 years of relevant experience in client servicing, operations, or strategy roles

Strong experience in client retention and execution management

Excellent team coordination and people management skills

Strong verbal and written communication skills in Gujarati, Hindi, and English

Ability to handle multiple clients and projects simultaneously

Problem-solving mindset with attention to detail

• It is a Full Time Marketing job for candidates with 3 - 5 years of experience.