Operation Executive

Operations & Process Excellence Intern

Location: Mumbai - Dadar West

Department: Cross-functional (Sales, Admissions, Applications)

About the Role : Are you someone who loves organizing, helping teams, and making things run smoothly? As an Operations & Process Excellence Executive, you’ll get to work closely with different teams, assist with daily tasks, and improve how things work in the office. This is a great opportunity to learn how good processes make a big difference in a company’s success.

Responsibilities :

1. Handle Calls and Follow-ups

• Track incoming calls and make sure no calls are missed.

• Follow up on missed calls to keep things running smoothly.

• Help answer calls when the main counselors are unavailable.

2. Check Client Communication

• Review messages and emails sent to clients to ensure they are clear and timely.

• Spot delays or missed messages and let the team know to act quickly.

3. Talk to Clients

• Send follow-up messages via WhatsApp and email to help clients move forward.

• Keep records of all conversations in an organized way.

4. Support CRM Work

• Make sure all data in the CRM (client management system) is accurate.

• Share suggestions to improve how the system works based on feedback.

5. Work with Data and Reports

• Collect and organize data to help the team spot trends and issues.

• Create simple summaries of team reports to share with managers.

Who should Apply:

This Job is for you if you:

• Like organizing and improving how things are done.

• Are comfortable using tools like WhatsApp, email, and spreadsheets.

• Communicate clearly and enjoy helping teams work better.

• Are curious to learn about how companies manage their operations.

Requirements:

• Graduate or final-year student (any field).

• Fluent in English and Hindi (speaking and writing).

• Familiarity with CRMs or basic software tools is a plus.

What you will Learn:

• How to manage and improve daily operations in a busy office.

• Tips for creating smoother workflows and better client communication.

• Hands-on experience with data, reports, and client management tools.

• The role of teamwork and communication in delivering excellent service.

• It is a Full Time Marketing job for candidates with 0 - 2 years of experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., EDURUSSIA EDUCATION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 1 Operation Executive at EDURUSSIA EDUCATION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Marketing job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has 10:00 AM - 07:00 PM timing.