Job Summary
We are seeking a dynamic and experienced professional to lead Events and Customer Experience initiatives across our restaurant outlets. The ideal candidate should have a minimum of 5 years of relevant experience and a strong understanding of designing, executing, and evaluating customer- centric strategies and events that align with our brand's target audience.
Key Responsibilities:
• Conceptualize and Execute Events:
Plan and implement innovative, brand-aligned events for all 3 outlets that cater to their respective target segments.
• Customer Experience Strategy:
Revise and enhance customer experience strategies regularly to improve customer satisfaction and engagement.
• Documentation & Audits:
Systematically document all customer experience activities and conduct periodic audits to ensure consistency in service standards.
• Post-Event Analysis:
Evaluate the effectiveness of each event through structured post-event reviews, customer feedback, and performance metrics.
• Cross-Functional Coordination:
Collaborate with marketing, operations, and outlet teams to ensure seamless execution of customer initiatives and events.
• Market Trend Analysis:
Stay updated with industry trends and customer behavior insights to bring fresh and relevant experiences to our guests.
• Partnering with the marketing team to formulate and implement effective revenue growth strategies.
Candidate Profile:
• Minimum 1 to 2 years of experience in Events Management and/or Customer Experience roles.
• Strong conceptual and creative thinking abilities.
• Excellent organizational and documentation skills.
• Ability to multitask and manage timelines effectively.
• Good communication and interpersonal skills.
• Data-driven with a focus on outcomes and customer impact.
Preferred Qualifications:
• Bachelor's degree in Hospitality, Marketing, Event Management, or a related field.
• Experience handling multi-location outlets or chains is a plus.