Marketing Executive

Serve as the first point of contact for customers seeking technical assistance via email, phone, live chat, or support tickets • Diagnose and troubleshoot software, hardware, and network-related issues • Guide customers through step-by-step solutions in a clear and non-technical manner • Escalate unresolved issues to relevant internal teams (e.g., developers, QA, infrastructure) • Track, document, and update customer requests in the CRM/ticketing system (e.g., Zendesk, Freshdesk, Jira) • Follow up with customers to ensure their issues are fully resolved • Assist in the creation and maintenance of support documentation, FAQs, and knowledge base articles • Identify recurring technical issues and suggest improvements to reduce tickets and enhance customer satisfaction • Strong understanding of computer systems, mobile devices, and software troubleshooting • Familiarity with support tools (e.g., Zendesk, Jira, Freshdesk, Intercom) • Excellent verbal and written communication skills • Ability to translate technical language into customer-friendly explanations • Strong analytical and problem-solving skills • Ability to work independently and as part of a team in a fast-paced environment

• It is a Full Time Marketing job for candidates with 3 - 4 years of experience.

More about this Marketing Executive job

1. What is the eligibility criteria to apply for this Marketing Executive job?
   Ans: The candidate should be Graduate and above and above with 3 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹32000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Marketing Executive job?
   Ans: This Marketing Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Marketing Executive job?
   Ans: No, there is no fee applicable for applying this Marketing Executive job and during the employment with the company, i.e., Htcl Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Marketing Executive role?
   Ans: There is an immediate opening of 2 Marketing Executive at Htcl Technologies Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Marketing job.
8. What are the timings of this Marketing Executive job?
   Ans: This Marketing Executive job has 10:00 AM - 07:00 PM timing.